SolutionAlveni, a company specialized in Digital Signage and Interactive Kiosks Solutions, with operations in Mexico and United States, helped the Mexico’s Consulate in Austin to deploy a new interactive customer service platform that brings the following advantages:
Provide information to Mexican nationals.. Using a “Do you have a question?” module, the visitor can access in an easy and estandarizad way, information about procedures, requirements for different processes and other helpful data. The information is easily updatable based on visitors’ feedback.
Obtain visitors’ feedback. Using an electronic survey a person can “Grade a visit”, giving anonymous comments if necessary. Data is constantly sent to the General Consul to help improve customer’s service.
Increment efficiency in appointment management. By implementing a cloud based platform accessible by all the Consulate service windows and also the lobby kiosk, people with a scheduled appointment can “check in” on arrival and wait less time before being serviced.
The overall solution includes interactive kiosks, a digital signage system, software development as well as remote monitoring, cloud hosting and reports to help the Mexico Consulate in its constant goal of improving customer satisfaction and provide a high quality service to Mexico’s citizens.